We’re a small team. Real people read every email.
The fastest way to reach us is by email: support@sokrates.cloud
We aim to reply within one business day for paid subscribers and within two business days for everyone else. Hours are Monday through Friday, 9am to 6pm Mountain Time (UTC−7).
That information lets us help you in one reply instead of three.
Manage your subscription, change your plan, or update your payment method from the Settings menu inside the Sokrates app, or contact us and we’ll help. Refund and cancellation policies are described in our Terms of Service.
Forgot your password or having trouble signing in? Use the “Sign in” flow inside the app to reset, or email us if that doesn’t work.
To delete your account or request a copy of your data, email support@sokrates.cloud from the address tied to your account. We respond to data requests within 30 days. See our Privacy Policy for details on what we store.
Found something broken? We want to know. Include reproduction steps, your OS and Sokrates version, and any console output if you have it. A short screen recording is worth a thousand words.
We read every suggestion. Be specific about the problem you’re trying to solve, not just the solution you have in mind — it helps us think about it the right way.
If you’ve found a security vulnerability, please email support@sokrates.cloud with details and we’ll respond within two business days. We’re grateful for responsible disclosure.
Press inquiries, partnership proposals, and integration requests: same email address — support@sokrates.cloud — with “Press” or “Partnership” in the subject line.
Sokrates is operated by Solomon Labs LLC, a Wyoming limited liability company. We’re a small, independent team building tools that help people prepare, present, and perform under pressure.